FAQs

What are your working hours?

I work 9am – 5pm Monday to Friday & am available by email or phone during these times. If I am unavailable, I will always get back to you as soon as soon as I am free to do so. 

Are you insured?

I have full business insurance (Professional Indemnity and Public Liability Insurance) & am also registered with the Information Commissioners Office (Reg Number: ZA645676).

What are your business values and goals?

Honesty and integrity are at the heart of everything I do. My business goal is to ensure complete client satisfaction.

How do I know my information is secure?

Business Laptop : My laptop is encrypted & does not leave my premises. If I am away, it is locked in my safe.
Passwords: I use LastPass to store passwords and codes. This means I can use your cards, without seeing the password. You can revoke access at any time.
Non-Disclosure Agreements: Discretion is at the heart of my work but I am happy to sign a non-disclosure agreement at your request.

Can you buy items for me, on my behalf? 

Absolutely. I use Last Pass to use a clients credit card, on their behalf. Any purchases are agreed in advance. You may wish to limit use of your personal credit card to one specific one, to facilitate the tracking of spending.

How do I pay for your services?

My payment terms are 7 days from receipt of invoice, for ad-hoc hours. For retainer packages, payment is made monthly up front.

How do I know what time you are spending on my account? 

I use time tracking software (Toggl), which tracks the hours I spend on each client. I can send you a monthly report, if you wish, with your invoice.

What if I buy more hours than I end up using / needing?

I will keep you up to date on the hours I am using on your behalf & if it appears to be too much, I will contact you to discuss.

What if I decide I don’t want to continue with this service?

You can cancel with 7 days notice for ad-hoc hours; retainer packages require a months notice.